Frequently Asked Questions

You should be able to resume normal operation after your mobile signal has been restored. Once reconnected, just go back into the game you were playing and resume play. If you were in the middle of a bet, you will receive the outcome of that bet when reconnected to the game. If you were on the middle of a transaction, it will be completed automatically, and you will be able to check it once reconnected. You can also contact our Customer Support Centre for more information.

If connected using GPRS, you will receive the call or SMS while playing. The service will temporarily disconnect while you answer the call or read the SMS, and will automatically reconnect after completing the call or reading the SMS. If you were in the middle of a bet, you will receive the outcome of that bet when reconnected to the game. If you were on the middle of a transaction, it will be completed automatically, and you will be able to check it once reconnected.
If you connected using WAP, all incoming calls will either get a busy signal or be diverted to your voice mail, depending on your phone settings.
You can also contact our Customer Support Centre for more information.

This is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet.

This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the roulette ball just keeps spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position.

This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the slot wheels just keep spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position.

Yes! But first ensure that your network provider offers data-roaming access at your destination. Please note: roaming on GPRS or WAP may include additional fees. Contact your network provider for more details.

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Our software is developed by the world's leading Internet Gaming Developer - MicroGaming Systems, which places extreme importance on accuracy and has developed Playcheck, which allows you to review your last 72 hours of play - wager by wager. This allows you to check on the accuracy of the software. Playcheck is updated every 45 minutes. To check your gamplay records with PlayCheck, click here.
Furthermore, we wanted to be sure that players enjoy a secure environment in which to gamble. Our games are powered by Spin3®, that developed SpinLoc®, a patent-pending security and authentication system that provides a level of protection no other casino system currently offers. The SpinLoc® technology turns our casino systems into the most secure wireless gaming platform available.